API: Add new event to status update

addSUStatusUpdate

Required parameters

Parameter	Description
id	Event ID
description[language_id]	Status Update description

Optional parameters

Parameter	Description
date	Status Update date in Y-m-d H:i:s format (default now)
status	Event status. Allowed values: Scheduled, InProgress, Cancelled, ResolvedFaultIssue, CompletedMaintenance, Finished
notify	Notify affected clients. Using email, mobile notification or update ticket
close	Close related tickets after this event update (only for ticket notify method)
template_id	Message Template (only for email and mobile notify method)

Request

GET /admin/api.php?api_id=API_ID&api_key=API_KEY&call=addSUStatusUpdate&id=ID&description%5Blanguage_id%5D=DESCRIPTION%5BLANGUAGE_ID%5D

PHP Samples

PHP Samples: Add event update with ticket notify method

PHP Samples: Add event update with email or mobile notify method

Response

{
    "success": true,
    "info": "A new event update added",
    "call": "addSUStatusUpdate",
    "server_time": 1749116549
}