API: Create ticket

addTicket

Opens new support ticket

Required parameters

Parameter	Description
name	Name of client to open ticket for
subject	Ticket subject
body	Ticket message
email	Email address of person opening ticket

Optional parameters

Parameter	Description
dept_id	Department ID
client_id	Existing client ID, if used NAME and EMAIL can be omitted
isinternal	Set to 1 to mark ticket as internal
status	Set initial ticket status to this value, one of allowed ticket statused (configured in HostBill)
request_type	Change ticket request type, one of 'General','Incident','Problem','Task','Question'
priority	Set initial ticket priority, 0 lowest 3 highest
cc	Comma separated list of emails to notify about ticket
notes	Note to be auto-added to ticket upon creation
owner_id	Staff member ID to be assigned to ticket
useclientname	Set to 1 to use registered client name and not staff/api name
asclient	Set to 1 to open ticket as client, not as staff
attachments	An array with attachments. Array key is filename and value is base64 encoded file
ip_address	Specify IP address for ticket origin

Request

GET /admin/api.php?api_id=API_ID&api_key=API_KEY&call=addTicket&name=NAME&subject=SUBJECT&body=BODY&email=EMAIL

PHP Samples

Response

{
    "success": true,
    "ticket_id": 719510,
    "call": "addTicket",
    "server_time": 1323791096,
    "info": [
        "New ticket has been created"
    ]
}