API: Add Ticket Timer

addTicketTimer

Add timer to a ticket.

Required parameters

Parameter	Description
ticket_number	Ticket number
name	Timer name

Optional parameters

Parameter	Description
start_datetime	Timer start date like 2024-06-17 04:00:00. Default now
timezone	Timezone like Europe/Warsaw
auto_reset	Timer will be canceled when client adds a new reply to the ticket
macro[reply]	Add a reply to ticket
macro[admin_note]	Add a admin note to ticket
macro[notify]	Send email notifications about Ticket reply
macro[sub_email]	Email ID to send notifications to subscribed staff members
macro[status]	Change status. Allowed values: 'Open','Closed','Answered','In-Progress','Client-Reply'
macro[priority]	Change priority. Allowed integer values: 0 - Low, 1 - Medium, 2 - High
macro[owner]	Admin ID to assign
macro[subscribers][]	Admin ID to add to subscriber list
macro[tags][]	Tags to add
macro[tags_rem][]	Tags to remove
macro[deptid]	Department ID to change

Request

GET /admin/api.php?api_id=API_ID&api_key=API_KEY&call=addTicketTimer&ticket_number=TICKET_NUMBER&name=NAME

PHP Samples

PHP Samples: Add ticket timer without macro with default start date

PHP Samples: Add ticket timer without macro and with start date, timezone and auto reset to cancel timer when client adds a new reply

PHP Samples: Add ticket timer with macro

Response

{
    "success": true,
    "call": "addTicketTimer",
    "server_time": 1498201522,
    "info": [
        "Timer added"
    ],
    "timer_id": [
        "20"
    ]
}