API: Edit ticket

editTicketDetails

Edit ticket by its number. Provide optional parameters you want to change

Required parameters

Parameter	Description
ticket_number	Ticket number

Optional parameters

Parameter	Description
subject	Ticket Subject
bcc	Comma separated list of BCC emails
cc	Comma separated list of CC emails
request_type	Ticket Type - one of General,Incident,Problem,Task,Question,Project,Delivery,Billing
owner_id	Client Id - new ticket owner
name	Submitter Name
email	Submitter Email
deptid	Ticket department ID
deadline	Ticket deadline date/time

Request

GET /admin/api.php?api_id=API_ID&api_key=API_KEY&call=editTicketDetails&ticket_number=TICKET_NUMBER

PHP Samples

Response

{
    "success": true,
    "call": "editTicketDetails",
    "server_time": 1715761981,
    "info": [
        "Ticket Updated"
    ]
}