# API: Edit ticket
# editTicketDetails
Edit ticket by its number. Provide optional parameters you want to change
# Required parameters
Parameter | Description |
---|---|
ticket_number | Ticket number |
# Optional parameters
Parameter | Description |
---|---|
subject | Ticket Subject |
bcc | Comma separated list of BCC emails |
cc | Comma separated list of CC emails |
request_type | Ticket Type - one of General ,Incident ,Problem ,Task ,Question ,Project ,Delivery ,Billing |
owner_id | Client Id - new ticket owner |
name | Submitter Name |
email | Submitter Email |
deptid | Ticket department ID |
deadline | Ticket deadline date/time |
# Request
GET /admin/api.php?api_id=API_ID&api_key=API_KEY&call=editTicketDetails&ticket_number=TICKET_NUMBER
# PHP Samples
$url = 'http://url_to_hb.com/admin/api.php';
$post = [
'call' => 'editTicketDetails',
'api_id' => $API_ID,
'api_key' => $API_KEY,
'ticket_number' => $TICKET_NUMBER,
];
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_TIMEOUT, 30);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, http_build_query($post));
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, false);
$data = curl_exec($ch);
curl_close($ch);
$return = json_decode($data, true);
print_r($return);
include 'class.hbwrapper.php';
HBWrapper::setAPI('http://url_to_hb.com/admin/api.php','API ID','API Key');
$params = [
'ticket_number' => $TICKET_NUMBER,
];
$return = HBWrapper::singleton()->editTicketDetails($params);
print_r($return);
/* Use this method to access HostBill api from HostBill modules */
$api = new ApiWrapper();
$params = [
'ticket_number' => $TICKET_NUMBER,
];
$return = $api->editTicketDetails($params);
print_r($return);
# Response
{
"success": true,
"call": "editTicketDetails",
"server_time": 1715761981,
"info": [
"Ticket Updated"
]
}