# API: Edit ticket

# editTicketDetails

Edit ticket by its number. Provide optional parameters you want to change

# Required parameters

Parameter Description
ticket_number Ticket number

# Optional parameters

Parameter Description
subject Ticket Subject
bcc Comma separated list of BCC emails
cc Comma separated list of CC emails
request_type Ticket Type - one of General,Incident,Problem,Task,Question,Project,Delivery,Billing
owner_id Client Id - new ticket owner
name Submitter Name
email Submitter Email
deptid Ticket department ID
deadline Ticket deadline date/time

# Request

GET /admin/api.php?api_id=API_ID&api_key=API_KEY&call=editTicketDetails&ticket_number=TICKET_NUMBER

# PHP Samples

$url = 'http://url_to_hb.com/admin/api.php';
$post = [
  'call' => 'editTicketDetails',
  'api_id' => $API_ID,
  'api_key' => $API_KEY,
  'ticket_number' => $TICKET_NUMBER,
];
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_TIMEOUT, 30);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, http_build_query($post));
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, false);
$data = curl_exec($ch);
curl_close($ch);

$return = json_decode($data, true);
print_r($return);
include 'class.hbwrapper.php';
HBWrapper::setAPI('http://url_to_hb.com/admin/api.php','API ID','API Key');
$params = [
  'ticket_number' => $TICKET_NUMBER,
];
$return = HBWrapper::singleton()->editTicketDetails($params);
print_r($return);
/* Use this method to access HostBill api from HostBill modules */
$api = new ApiWrapper();
$params = [
  'ticket_number' => $TICKET_NUMBER,
];
$return = $api->editTicketDetails($params);
print_r($return);

# Response

{
    "success": true,
    "call": "editTicketDetails",
    "server_time": 1715761981,
    "info": [
        "Ticket Updated"
    ]
}
Last Updated: 10/7/2024, 2:36:43 PM