API: Get ticket logs

getTicketLogs

Get list of activity logs for a ticket by its number.

Required parameters

Parameter	Description
number	Ticket number

Optional parameters

Parameter	Description
filter[date]	Filter by date
filter[action]	Filter by log message

Request

GET /admin/api.php?api_id=API_ID&api_key=API_KEY&call=getTicketLogs&number=NUMBER

PHP Samples

Response

{
    "success": true,
    "logs": [
        {
            "id": "1",
            "ticket_id": "29",
            "ticket_number": "123456",
            "date": "2024-01-15 10:30:00",
            "action": "Ticket opened"
        },
        {
            "id": "2",
            "ticket_id": "29",
            "ticket_number": "123456",
            "date": "2024-01-15 11:00:00",
            "action": "Status changed to Answered"
        }
    ],
    "call": "getTicketLogs",
    "server_time": 1705315800
}