API: Get ticket

getTicketDetails

View ticket details by its number.

Required parameters

Parameter	Description
id	Ticket number

Request

GET /admin/api.php?api_id=API_ID&api_key=API_KEY&call=getTicketDetails&id=ID

PHP Samples

Response

{
    "success": true,
    "ticket": {
        "id": "17",
        "date": "2011-10-04 09:14:31",
        "lastreply": "2011-10-04 09:14:48",
        "ticket_number": "814003",
        "acc_hash": "szpmn0",
        "dept_id": "1",
        "client_id": "1",
        "name": "Default User",
        "email": "[email protected]",
        "cc": "",
        "subject": "Test support message",
        "body": "Testing 123",
        "status": "In-Progress",
        "priority": "0",
        "admin_read": "1",
        "client_read": "0",
        "type": "Admin",
        "deptname": "Support",
        "viewtime": "2011-10-04 09:15:36"
    },
    "replies": [
        {
            "id": "23",
            "ticket_id": "17",
            "replier_id": "1",
            "name": "Default User",
            "email": "[email protected]",
            "date": "2011-10-04 09:14:48",
            "body": "Hello is popular reply....\r\n\r\n\r\n--my signature--",
            "status": "Sent",
            "type": "Admin"
        }
    ],
    "attachments": [],
    "notes": [
        {
            "id": "1",
            "ticket_id": "17",
            "admin_id": "0",
            "name": "Name",
            "email": "",
            "date": "2011-10-05 23:44:01",
            "note": "Test note"
        },
        {
            "id": "2",
            "ticket_id": "17",
            "admin_id": "0",
            "name": "Name",
            "email": "",
            "date": "2011-10-05 23:46:05",
            "note": "Test note 2"
        }
    ],
    "call": "getTicketDetails",
    "server_time": 1317712536
}